Terms of Service

1. GENERAL INFORMATION

These Terms and Conditions (“Terms”) outline the policies governing the purchase of spa services, treatment packages, and gift vouchers (both physical and digital) from Lady Raffles International Pte. Ltd. (“LRI”) and its brand, Beauty Mums & Babies (“BMB”, “we”, “our”).

By engaging with our services, whether in-store at our spa or through our website, you acknowledge that you have read, understood, and agree to be bound by these Terms.

BMB reserves the right to update these Terms at our discretion. Changes will take immediate effect upon being posted on our website.

2. PRIVACY POLICY

You agree that we may collect, use and disclose any information that you provide in accordance with the terms of our Privacy Policy.

TERMS OF SALE FOR SPA SERVICES AND GIFT VOUCHERS

3. APPLICABILITY

These Terms apply to all purchases made in-store at our spa and through our website, including spa services, treatment packages, and gift vouchers. If you do not agree to these Terms, please refrain from making a purchase.

4. BOOKINGS AND PAYMENTS

4.1 Spa Services & Treatment Packages

• All spa service bookings are subject to availability.
• Appointments must be scheduled in advance. Walk-ins are subject to availability.
• Payments must be made at the time of booking unless otherwise stated.
• Accepted payment methods: PayNow, credit/debit cards (Visa, MasterCard, Amex), Google Pay.
• Prices are in Singapore Dollars (SGD) unless otherwise specified.

4.2 Home Appointments (for home-service Postnatal/Drainage/Lactation/Baby Massages)

• Home-service sessions may incur a transport fee from $20 to $50, based on location accessibility, including Sentosa, private estates, and condominiums.
• Postnatal massage appointments will be arranged by BMB for the first session, subject to therapist’s availability.
• Subsequent sessions will be decided between their assigned postnatal massage therapist and the client.
• A change of therapist can be fulfilled upon request, at no additional cost.
• If you encounter issues during your experience with us, please contact us at 6235 0688 or email us at enquiry@beautymumsbabies.com.

4.3 Gift Vouchers

• Gift vouchers may be redeemed for the indicated spa treatments and services but are not applicable for retail products unless specified.

4.4 Delivery Information

• Delivery service is only available for valid residential and office addresses within Singapore. We do not provide deliveries to hotels or outside of Singapore. 
• BMB reserves the right to decline any delivery to any address with restricted access or is inaccessible.
• The earliest delivery date will be 3 Working Days from the date of Order, or unless there is delay caused by reasons or circumstances beyond the control of BMB.
• BMB reserves the right to reschedule the time and/or date of delivery and will contact you to arrange an alternative delivery time and/or date.
• There will be a re-delivery charge imposed on you in case of any changes in delivery details after the delivery has been made.
• Any redeliveries will incur additional redelivery fee of S$7.00 or S$10.00 (as the case may be) per delivery at your expense.

DELIVERY CHARGE

*All orders will be shipped within 3 – 5 Working Days upon confirmation.

**Working Day refers to Monday to Saturday, and does not include Sunday and Public Holidays or any blackout dates imposed by BMB. There will be no delivery service on Sundays and Public Holidays or any blackout dates imposed by BMB.

5. CANCELLATION & REFUND POLICY

5.1 Spa Services & Treatment Packages

• For spa appointments, cancellations or rescheduling must be made at least 24 hours in advance.
• Late cancellations or no-shows will result in a 50% charge of the scheduled service fee.
• Treatment packages are non-refundable but may be transferred to another individual with prior approval and a processing fee of SGD 50.

5.2 Home Appointments (for home-service Postnatal/Drainage/Lactation/Baby Massages)

• For home-service appointments, cancellations or rescheduling must be made at least 3 hours in advance.
• Failure to provide sufficient notice may result in a charge for one (1) session.
• We understand that unforeseen circumstances can arise, and we appreciate your understanding of our cancellation policy, which allows us to manage our scheduling effectively.

5.3 Gift Vouchers

• Gift vouchers are non-refundable and non-exchangeable for cash.
• Once issued, they cannot be canceled or modified.

5.4 Refund Policy

• Customers may enjoy a cooling-off period of at least 5 working days to seek a refund of payments made if they do not wish to proceed with the services offered.
• The cooling-off period is not applicable for services that have been utilized, promotional prices/packages, gift vouchers, and/or trial vouchers.
• No refunds will be issued after the cooling-off period has passed.
• Refund inquiries for promotional prices/packages are not available.
• Refunds will be processed at their usual prices with a minimum 30% or $100 administrative fee.

6. PROMOTIONS AND DISCOUNTS

• Promotions and discounts cannot be combined unless otherwise stated.
• BMB reserves the right to modify or discontinue any promotions without prior notice.
• Any complimentary treatments, trial sessions, or promotions are subject to availability and specific terms.

7. PERSONAL BELONGINGS

• BMB is not responsible for any loss or damage to personal belongings within our premises.

8. CREDIT PROGRAMME

• Our credit program allows customers to purchase credits for use on spa services.
• Credits are valid for 12 months from the date of purchase.
• Any unutilised Credits will be forfeited upon expiry and will not be refunded. We may in our sole and absolute discretion, allow for extension of the validity period of any unused credits.
• Credits are non-transferable and non-refundable.
• Discounts under the credit program are only applicable at BMB’s PARAGON outlet.

9. SERVICE LIABILITY & DISCLAIMERS

• The effectiveness of treatments may vary based on individual conditions.
• BMB makes no guarantees regarding specific outcomes.
• Customers are responsible for disclosing any medical conditions or allergies prior to receiving treatments.

10. TERMINATION OF SERVICES

BMB reserves the right to terminate services, memberships, or deny purchases if a customer breaches these Terms, engages in inappropriate behavior, or poses a risk to staff or other customers.

GENERAL TERMS APPLICABLE TO WEBSITE AND IN-STORE PURCHASES AND TRANSACTIONS

11. EXCLUSION OF LIABILITY

BMB shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from:

• Any access, use, or inability to access or use our website, including reliance on its materials or information.
• Any system failures, server or connection errors, interruptions, delays in transmission, or exposure to computer viruses.
• Any use of or access to external websites linked on our platform. Hyperlinks provided do not constitute endorsements, and you access such sites at your own risk.
• Any damage to products that occurs during delivery.
• Any mishandling, misuse, or abuse of products by you or other individuals.
• The use of products by you or others in any manner.

Upon delivery, you assume all risks associated with product usage and storage.

This exclusion of liability shall apply to the fullest extent permitted under Singapore law.

In any case, BMB’s liability shall be limited to the purchase price of the products and/or services paid by you.

12. GOVERNING LAW

These Terms shall be governed and interpreted exclusively in accordance with the laws of Singapore. You agree to submit to the exclusive jurisdiction of the Singapore courts.

13. THIRD-PARTY RIGHTS

No third party shall have any right under the Contracts (Rights of Third Parties) Act (Cap. 53B) to enforce any of these Terms.

For the purposes of this clause, a “third party” includes, but is not limited to, any individual, company, corporation, firm, partnership, joint venture, association, organization, trust, state, or agency (whether or not having separate legal personality).